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If you need help using the website or would like to place an order over the phone please call 1-800-992-3301. We will do our best to meet your needs. Please allow at least 24 hours for processing during the week. If you order on a Friday after 3pm, your order will be processed the following Tuesday and shipped as soon as possible, stock permitting. Most Items are in stock. If items you ordered are not in stock we will notify you promptly.
*Only Police and Law Enforcement agencies are eligible to use Purchase Orders (P.O) for ordering.
Inspection: When your order is delivered, be sure to inspect it carefully for damage and shortages. Please notify us by phone (800-992-3301) or by filling out our returns form of any damage as soon as possible so we can immediately assist in the replacement process with the trucking company. In the case of damage when shipped UPS, FedEx, or similar ground service, please respond as follows. If the package is obviously damaged, you can refuse delivery. Call us immediately so we can assist in the replacement process. Any damage or loss of items found after opening your boxes and examining the merchandise should be reported to us as soon as possible to expedite the replacement process. To protect yourself, if you receive damaged merchandise, take photos of the damaged merchandise and always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. In the event of damage, it is the Buyer’s responsibility to notify and file damage claims with the delivery company. After receipt of the merchandise at Newbold in Middlesex, NJ and inspection by Newbold, Newbold will determine the extent of existence of defect or damage. If you accept damaged merchandise, the shipper has the right to inspect the original shipping cartons before honoring your claim. Disposing of cartons prior to filing a shipping damage claim may limit your ability to receive reimbursement or replacement for those items. Newbold is not responsible for damage sustained at the receiving facility such as cutting of the product with a box cutter while opening the boxes.
Returns: Return authorization number must be issued by Newbold for all items to be returned. Please use our Returns Form located on www.newboldtargets.com to begin the process. All authorized returns are subject to inspection. Credit issued will cover target products only and no other charges. If you are experiencing difficulty using an item, please call us first at 800-992-3301, since we may be able to help you and correct the problem over the phone. If telephone service does not correct the problem, all returns should be made within thirty (30) days of receipt of merchandise by you. (This does not include items identified as damaged, so long as you have notified us as instructed.) You are responsible for all freight and insurance charges to return the items to us. Refunds require an RMA number, a copy of the original invoice receipt and customer number. A fee up to 20% may be applied to returned items. If a quantity discount was applied to your order and you are returning items which originally increased the quantity discount you received on that order, an adjustment to the credit you will receive for the items you are returning may be required. To determine the credit you will receive for the items you are returning, we deduct the value of the items you are returning from the original order’s subtotal (before the quantity discount was applied to your original order). The new recalculated subtotal will determine a new and possibly lower quantity discount than what you received on the original order. (See our Quantity Discount Schedule for discounts ranging from 10 to 40 percent, based on the subtotal of your order.) If the new recalculated quantity discount is in fact lower than the quantity discount you originally received, the lower quantity discount will apply to the items you are returning. Merchandise to be returned should be packed in the original shipping cartons with items padded and secured. We strongly recommend you insure all items returned to Newbold Targets. Newbold Targets is not responsible for any damage to merchandise shipped for return that is damaged in transit or merchandise that is lost in transit. For fastest service please include your name, address including email address, and a daytime phone number with any returned items. We may need to contact you regarding the returned merchandise.Customer may return any product purchased from Newbold within thirty days (30) of delivery of the order. Customer may request a replacement product, or refund. 20% restocking fee will be applied to your return. Note: Customer canceled order will incur 15% cancellation fee from the unit price.
Items with manufacturer’s defect:
How to return an item:
Return items to:
Customer Service – Returns
198 Egel Avenue
Middlesex, New Jersey 08846
Newbold provides a thirty (30) day warranty on materials and workmanship for all target and target related items, components and services that we manufacture and supply. No on-site service is available for Newbold merchandise and equipment unless the cost is prepaid by the Buyer. Newbold’s obligation under this warranty is limited to repairing or replacing, at Newbold’s option, any defective non-consumable items and parts. Consumable parts that have been damaged and which are specifically excluded from this warranty, include but are not limited to such items as targets, target bases, target-related items, bolts, or any item hit with direct or indirect gunfire. This warranty is conditioned upon Buyer furnishing satisfactory evidence that the merchandise, which may be defective has been properly maintained and correctly used and operated with the correct and proper ammo in use, under normal conditions with competent supervision and within the operating limits for which such merchandise is sold. This warranty will be voided by any abuse, misuse, negligence of required storage or maintenance procedures, or operation and use beyond specified design limits of the merchandise. Except as expressly stated in this warranty section, Newbold makes no warranty, express or implied, whether of merchantability or fitness for a particular purpose or use or otherwise, with respect to any products.